Privacy Policy

1. Introduction

NOVEXA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

Personal Information: When you register, we collect your name, email address, mobile number, account type, and identity documents (PAN card, Aadhaar, address proof, etc.) as part of our KYC process.

Usage Data: We automatically collect information about your interactions with the platform, including pages visited, bids placed, wishlisted properties, and timestamps.

Device Information: We may collect your IP address, browser type, operating system, and device identifiers for security and fraud prevention.

3. How We Use Your Information

• To process your registration and verify your identity (KYC)
• To facilitate auction participation and bid processing
• To communicate auction updates, winning bids, and platform notifications
• To comply with legal and regulatory obligations
• To prevent fraud, abuse, and unauthorized access
• To improve and personalise your experience on the platform

4. KYC & Document Handling

As a regulated auction platform, we are required to collect and verify Know Your Customer (KYC) documents. Your identity documents are encrypted at rest and are only accessible to authorised personnel for verification purposes. We do not share your documents with third parties except as required by law.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With regulatory authorities as required by applicable law
• With auction counterparties (successful bidders/sellers) to facilitate property transfer
• With service providers who assist us in operating the platform (hosting, email delivery)
• To protect our rights, property, or safety, and that of our users

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. KYC documents are retained for a period of 7 years from the date of collection or as mandated by applicable regulations. You may request deletion of your data by contacting us, subject to legal retention requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit, database encryption for sensitive fields, and access controls limiting data access to authorised personnel only.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us using the details in Section 11.

9. Cookies & Tracking

We use essential cookies to maintain your session and ensure the security of our platform. We may also use analytics cookies to understand how our platform is used and improve your experience. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, through email notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer: